Frequently Asked Questions (FAQs) for our customers.

Frequently Asked Questions (FAQs) for our customers.

I am trying to place an order but the date I am trying to select is blocked, will you be opening more dates for current week?

Yes, new time slots for delivery and pick up are being released throughout the day whenever additional capacity becomes available, which can happen at any time and is not on a set schedule. If you do not see any available time slots when checking out, or do not see availability in the slot of your choice, please check back for updates. Please note our Customer Service team does not have access to time slots beyond those visible to you.

What should I do if my order is not delivered during the time window I selected?

Please be patient with us as we are working hard to fill many orders. We are doing our best to accommodate all orders as close to their delivery time and date as possible but due to the overwhelming amount of home shopping orders you may receive your delivery later than your selected window and in some cases on a subsequent day. If your order is going to be pushed back a full day you WILL receive an email notifying you of this. We appreciate your patience during this time.

I forgot to add an item to my order, can I make a change?

At this time we are not able to add items to any orders. If you need additional items please go to our website and you can place another order online for those items as long as the minimum amount of any order is at least $50.

I need to place an order for home delivery, how do I do this?

You can go to our website www.agatavalentina.com and add the items you are looking to have delivered to your cart. When you are checking out it will give you the next available delivery date and time. Please be advised that at this time we CANNOT guarantee delivery times or days. We are doing our best to accommodate all orders as close to their delivery time and date as possible but due to the overwhelming amount of home shopping orders you may receive your delivery on a subsequent day. If your order is going to be pushed back a day you WILL receive an email notifying you of this. We appreciate your patience during this time.

When you order online an additional 20% is added to the total amount to account for any weight variances or substitutions. This is NOT a charge it is a pre-authorization hold that is released when your order is processed. Once the shopper has completed your order and the items are brought to the register they are scanned and you are only charged for the items that you receive.

I received my order but items were missing.

While we are doing our best to have all items stocked in the store, there may have been items that we did not have available. If you indicated when checking out that you would like the shopper to provide a substitute and we had a valid substitute for that item, they will make the substitute. If we did NOT have a substitute for this item and could not reach you the item will be skipped. Please note your credit card is not charged until we shop the order and check out at the register. We only charge you for the items that are scanned at checkout. You will receive a final itemized receipt with your delivery and this will also be emailed to you when your order is completed. You will not be charged for items you do not receive.

I just placed my order online and the amount charged to my card is higher than the amount of my total at checkout, why was I overcharged?

When you order online an additional 20% is added to the total amount to account for any weight variances or substitutions. This is NOT a charge it is a pre-authorization hold that is released when your order is processed. Once the shopper has completed your order and the items are brought to the register they are scanned and you are only charged for the items that you receive. You will get an itemized receipt with your delivery and it will also be emailed to you when your order is completed.

Thank you for being a loyal A&V customer!